Returns, Refunds and Exchange

Returns, Refunds and Exchange

Returns

To complete your return, we require a receipt or proof of purchase. Return or exchange your product, by posting/ mailing it to:523 Stanza Bopape Street, Provisus Building Pretoria

You will be responsible for paying for your own shipping costs for returning the item if you selected the wrong size or garment. If the error in fulfillment was ours we will take care of those costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R800, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. To assist with your return we can book the item to be collected and returned at your cost. 

Our policy lasts 10 days. If 10 days have gone by since the receipt of your item, unfortunately we can’t offer you an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Refunds

As a policy we do not offer refunds but will replace the value of your purchase with a gift voucher.

Cash refunds are only applicable in the following instances:

If the goods are received late and no communication has been sent to notify the client. Undelivered items, Items received in poor or damaged condition

Refund Charges: R50.00 to cover banking and processing fees.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 10 working days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@studioretail.co.za.

Sale items: 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:

Items received / delivered will be exchanged if they are:

defective, damaged, don’t fit or if you would like to exchange for something else.

If you need to exchange it for another item or a bigger size send an email to sales@studioretail.co.za. Courier the item to: 

523 Stanza Bopape Street, Provisus Building, Pretoria